How much does IT support cost for a small business?

Managed IT support for a small business in Ontario typically costs $100 to $200 per user per month. This covers helpdesk support, system monitoring, security, backups, and vendor management. Break-fix support costs $125 to $200 per hour with no monthly commitment.

What is managed IT support?

Managed IT support is a proactive service model where a provider monitors, maintains, and secures your technology for a fixed monthly fee. Instead of calling for help after something breaks, a managed provider prevents problems through continuous monitoring, automated patching, and regular maintenance.

Do I need IT support if I only have 10 employees?

Yes. Businesses with 5 to 50 employees are the most common users of managed IT services because they rely heavily on technology but cannot justify a full-time IT hire. A managed provider acts as your IT department -- handling helpdesk issues, security, backups, and strategic planning.

IT Problems Fixed. Before They Cost You.

One team that monitors your systems, handles your helpdesk, and picks up the phone when something breaks. No call centre. No runaround.

What We Cover

IT Support Services

Technology problems don't wait for business hours, and neither do we. Whether you need ongoing managed support or help with a specific issue, we provide direct, responsive IT services without the call centre runaround. One team, one point of contact, fast resolution.

Ongoing Technical Support

Remote and on-site support for day-to-day IT issues. Password resets, printer problems, software errors, connectivity issues -- all handled quickly.

System Monitoring & Maintenance

Proactive monitoring of servers, workstations, and network equipment. We catch problems before they become outages.

Cloud Migration & Management

Move to Microsoft 365, Google Workspace, or cloud-hosted infrastructure. We handle migration, configuration, and ongoing management.

Backup & Disaster Recovery

Automated backups, offsite replication, and tested recovery procedures so your data is protected and recoverable when it matters.

Software Updates & Patching

Scheduled patch management for operating systems, applications, and firmware. Tested before deployment to avoid disruptions.

Cybersecurity Hardening

Firewall configuration, endpoint protection, email security, MFA setup, and security policy implementation to reduce your attack surface.

Troubleshooting & Diagnostics

Intermittent network issues, slow systems, recurring crashes -- we diagnose root causes and fix them properly, not just the symptoms.

Digital Transformation Consulting

Assessment and roadmap for modernizing your IT infrastructure. We identify what to keep, what to replace, and what to automate.

Who This Is For

Common Use Cases

Small Businesses (5-50 staff)

No in-house IT team? We act as your IT department -- handling everything from helpdesk requests to strategic planning.

Municipalities & Government

Compliance-aware support for municipal networks, staff devices, and public-facing systems with documented SLAs.

Professional Offices

Law firms, accounting firms, medical offices -- secure, reliable systems with minimal downtime and strict data handling.

Growing Companies

Scaling past what one IT person can handle? We provide structured support that grows with you -- without the overhead of a full team.

Want to learn more? Managed IT vs Break-Fix: Which Model Is Right for Your Business? and How to Choose an IT Provider in Barrie and Simcoe County.

Tired of Unreliable IT?

Tell us what's breaking and how you're currently handling it. We'll put together a support plan that actually fits.

Request a Quote